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Essay / Research Paper Abstract
This 9-page paper examines three case studies to explain certain operations solutions. The areas examined are EDI, CRM and ERP. Bibliography lists 3 sources.
Page Count:
9 pages (~225 words per page)
File: D0_MTvenres.rtf
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Unformatted sample text from the term paper:
technology today, operations solutions in improvements can be helped along by the latest state-of-the-art software and equipment. As a result, there has been a whole host of "alphabet soup"
to technological and management tools to help businesses gained in maintaining competitiveness in todays global economy. In this paper, we will be
reviewing three such operations solutions -- Customer Resource Management, Enterprise Resource Planning and Electronic Data Interchange. Although these three solutions differ from one another, they do share some things
and common -- namely, they have provided enormous assistance to the companies that have needed help. What follows are three case studies
regarding the above-mentioned technological solutions. We will outline the problem the companies faced, explaining the solution, and then described how the operations solutions has helped the companies profiled. CRM
Customer Resource Management (CRM) is the fairly basic system of ensuring that customers receive what they need from suppliers. But sometimes
what customers might need doesnt involve the actual product -- but rather, better management and better service. This is what AlliedSignal Inc.
learned during the mid-1990s, when American Airlines, one of the Companys clients, complained about the service AlliedSignal was supplying (Levinson, 2002). AlliedSignals CEO Larry Bossidy heard the same thing from
other clients -- namely that AlliedSignal was too hard to do business with (Levinson, 2002). Part of the problem was that AlliedSignal Aerospaces for business units did not have opportunities
to share information about sales, maintenance request status or products that customers had on their aircraft (Levinson, 2002). This was problematic, especially because the company was marketing 40 independent products
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