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Essay / Research Paper Abstract
A 5 page analysis of the problems Nordstrom encountered with its employees beginning in 1989. This highly successful specialty retail store was perceived as a model for other similar stores, yet they were charged with unfair employment practices and, in fact, found guilty of unfair practices. Their quota system combined with their method of recording sales people's time between 'selling' and 'nonselling' tasks was such that employees were afraid of claiming all their hours worked because it became more punitive than rewarding for them. This writer discusses why their practices were abusive and what they should do instead. No bibliography.
Page Count:
5 pages (~225 words per page)
File: D0_Nordstro.wps
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