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Essay / Research Paper Abstract
A 3 page paper discussing conflict negotiation. Conflict negotiation exists on a communication continuum, with one extreme being the unyielding demand of some sort and the other being an acknowledgement of a problem that needs to be rectified where parties discuss issues and agree on a mutually acceptable outcome. Some union demands illustrate the first. Seeking work-life balance structures illustrates the second. Bibliography lists 4 sources.
Page Count:
3 pages (~225 words per page)
File: CC6_KSconfMgmt.rtf
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Unformatted sample text from the term paper:
communication continuum, with one extreme being the unyielding demand of some sort and the other being an acknowledgement of a problem that needs to be rectified where parties discuss issues
and agree on a mutually acceptable outcome. Some union demands illustrate the first, such as Websters (2008) article discussing British Prime Minister Gordon Browns adamant rejection of union demands
for more lenient strike rights. The communication-based approach to negotiation can be seen in Chubb Groups approach to enhancing work-life balance for its employees and in so doing creating
significant operations cost savings for the company (Graham, 1996). Negotiating Conflict Fisher and Ury (1991) provide a framework in which those holding opposing
views can (1) identify the problems standing between them; (2) negotiate from the vantage of an institution, rather than an individual; and (3) avoid sliding back into old patterns that
are likely to include blame and finger-pointing. Establishing agreements, objectives and standards ensures that all involved understand what the goals are and how they are to meet the needs
of the organization. Gray and Larson (2003) identify five methods to managing conflict. Speaking from and to the perspective of the project
manager, the five approaches all have a place in general conflict management. The five methods are: 1. Mediate the conflict. The
manager acts as an intermediary who seeks to negotiate a solution (Gray and Larson, 2003; p. 364). 2. Arbitrate the conflict. Rather
than trying to negotiate resolution between conflicting parties, the project manager decides what the outcome will be and imposes resolution on the parties.
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