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Essay / Research Paper Abstract
A 3 page essay that contrasts and compares 2 essays on working with a multicultural workforce. In their essays on managing a multicultural workforce, Lennie Copeland and Chad Lewis are quite similar in their approaches to this issue. Both writers indicate that managers must adjust their management and communication styles. Where the two writers differ is that they are address the issues involved from slightly different perspectives. Copeland takes a management-behaviorist approach that addresses specifically each of the four major problems areas outlined by human resource development professionals in managing a multicultural workforce. Lewis, on the other hand, focuses specifically on communication, explaining the abstract nature of communication, while also offering concrete advice. No additional sources cited.
Page Count:
3 pages (~225 words per page)
File: D0_khmw2v.rtf
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their management and communication styles. Where the two writers differ is that they are address the issues involved from slightly different perspectives. Copeland takes a management-behaviorist approach that addresses specifically
each of the four major problems areas outlined by human resource development professionals in managing a multicultural workforce. Lewis, on the other hand, focuses specifically on communication, explaining the abstract
nature of communication, while also offering concrete advice. Copeland begins his article by pointing out that, traditionally, management methods and models of human behavior have assumed a "homogeneous white
male workforce" (Copeland). Widely taught theories of motivation reflect and are based on the experience of white males. Therefore, applying these theories to women and minorities can be extremely counterproductive
(Copeland). As an example, Copeland describes how a manager, thrilled over a new technique developed by a Native American employee, produced a "great fanfare" and congratulated her publicly in front
of her peers. The woman was so humiliated she did not return to work for three weeks (Copeland). Obviously, the womans cultural paradigm differed drastically from that of the manager.
Copeland goes on to describe several other scenarios that show how well-meant actions on the part of a manager can be misunderstood. Lewis begins his essay by explaining how
communication means more than simply being able to speak another language. He describes the abstract nature of language and how this quality includes the inherent omnipresent potential to be misunderstood
as the person receiving the message may or may not decode it according to the same cultural guidelines. Lewis, like Copeland, pinpoints body language as an area where miscommunication is
highly possible, citing the example of the Indian head wobble as meaning either "yes" or "no" depending on what part of India the communicator is from (Lewis). Another area of
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