Sample Essay on:
Milk Contamination Crisis Communications

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Essay / Research Paper Abstract

This 6 page paper considers the scenario of a dairy in crisis. They have released a batch of contaminated milk, more than 1500 people are ill and several have died. The paper looks at the issue of crisis communication, who the audience is, the issues that need to be tackled and the draft of a open letter that could be published. The bibliography cites 5 sources.

Page Count:

6 pages (~225 words per page)

File: TS14_TEmilkcont.rtf

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Unformatted sample text from the term paper:

is to determine who the audience are. There are different audiences that will be impacted in different ways. The audience may consist of the media reporters, the customers who have drunk the milk, other customers, potential customers as well as suppliers and other buyers such as retailers. The commutations made need to address the different needs by looking these individually and what the concerns they will have will be. The Media The media are a main communication route by which the majority of the audience will hear about the crisis. They may not be directly effected, however it is possible that they may be due to the high number of effected customers., The interests of the journalists and then media are in the way that they report the sporty. They are commercial organisation and they will want to attract attention. The way that the media reports the story can have a major impact on the way in which the audience will interpret the way in which the company is acting and reacting and impact on their view. Customers The next audience are the customers who have drunk the milk, many may be ill, but many more may not be ill. The first concerned those who are not ill is whether they have drunk the infected milk or not and whether or not they will become ill. They may also be concerned about the milk they have bought and not yet drunk and want to know if this is potentially contaminated. The customers who have drunk the milk and are ill may or may not be in a condition to hear the initial communications, they will be concerned for their long-term health, especially as there have been some ...

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