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Essay / Research Paper Abstract
A 10 page paper. Marks and Spencer is a major departments store in the UK. This paper discuses the problems the company has had in recent years and the external drivers that have forced them to change. The essay also explains how they have added value since the company's founding in the late 1890s. selected financial data are also included. The writer concludes with recommendations for the company that will help them gain competitive advantage. Bibliography lists 12 sources.
Page Count:
10 pages (~225 words per page)
File: MM12_PGMandS.rtf
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Unformatted sample text from the term paper:
the British people but in order to fulfill that commitment, the company was spending three times the cost of the product by transporting materials, partially putting the product together and
then, returning it to Britain where it the product was finished. They were correct in looking at sourcing locally, i.e., in the countries where the stores and factories were located.
The closer the sourcer is to its final destination, the less expensive is the cost in the supply chain system. Another issue that negatively impacted the company was the failure
of top management to look at the numbers. For example, customer satisfaction, something that made the company great dropped dramatically. That may have had to do with the merchandise they
selected instead of continuing to stock what they were known for. They also failed to change their display patterns to feature products in a more eye-catching manner. One of the
many problems that emerged was the decline in the quality of their products. This was attributed to overseas sourcing. Both consumers and analysts were making this same claim. While overseas
sourcing saved the company money in production, it lost the company revenues. Customer and analyst complaints did follow the trend of how much was outsourced. The company had few complaints
or criticisms regarding quality when 90 percent of its products were made in the U.K. but by the time only 65 percent were made in the U.K. there were numerous
complaints. The new CEO, Salsbury did not consider this when he announced the company would source only half of its products in the U.K. This did cause some long-term
suppliers to relocate some of their production to countries where wages are considerably lower. 2. How can M&S gain benefits of low-cost sourcing while... One of the
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