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Essay / Research Paper Abstract
A 3 page paper that uses a scenario provided by the student. The case is about a pizzeria and how to improve the process. Statistical data about the processes are presented along with recommendations based on that data. Bibliography lists 2 sources.
Page Count:
3 pages (~225 words per page)
File: ME12_PGmropzz.rtf
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Unformatted sample text from the term paper:
groups of four with a ratio of the two groups of 60:40, which means there are more groups of two. Lately, customers have been complaining about the wait line, which
averages between 7 and 9 minutes during peak rush hours. The data report that the restaurant lost two customers in a group of two and 38 customers in groups of
four. A loss of 40 customers is not acceptable and will tarnish the restaurants good name. The average waiting time ranges between 10.46 and 13.15 minutes although it was as
long as 13 minutes. The queue length ranged an average of 1.57 to 4.7 persons. During the simulation, between 5:00 and 11:00 P.M., the restaurant has 14 tables of four
people filled. There are four wait staff and two kitchen staff at this time. It takes each waiter an average of 8 minutes take the order, give it to the
kitchen, get the order, serve it to the customer, present the bill and collect the customers payment. It costs the restaurant $2.00 per day per table; $50 per waiter; $80
per kitchen staff; and $20 operating cost per each of two manual ovens. Other costs include $90 for the manager, $45 per each of two maintenance staff; $180 for power;
and $300 rent. The cost per pizza is $2.25 with the price of the pizza at $7.50. Customers order an average of one pizza per person. The analysis also
points out that there is over a 99 percent utilization of tables for 4; wait staff are busy 75.28 percent of the time and kitchen staff are busy only 56.39
percent of the day. The total cost for a day is $2,007, sales equal $3,030 with a profit of $1,023. If just over half the amount of time of
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