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Essay / Research Paper Abstract
A 12 page paper discussing quality-based process management tools available to managers. Many service organizations have demonstrated that TQM and its variations are as applicable to service "products" as it is to manufacturing processes. The task for the specific organization is to choose that which best fits its industry, operations and customers. The paper discusses the four functions of management; risk management; systems thinking; TQM; six sigma; JIT; and Continuous Quality Improvement. Bibliography lists 11 sources.
Page Count:
12 pages (~225 words per page)
File: CC6_KSmgmtProTheo.rtf
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Unformatted sample text from the term paper:
potential barriers to effective management, either on a large scale or on a one-to-one basis. In some cases, it is the responsibility of both the manager and the managed
to be aware of potential "disconnects" that can occur. In all cases, the manager carries the greater responsibility to effectively practice the classic four functions (Planning, Organizing, Leading and
Controlling) for maximum benefit, and to select the process management and quality tools that best fit the organizations needs. Process Management Todays most
successful organizations have demonstrated the benefits of including creativity in the four primary functions of management. At least one of the words of the four functions of management -
control - carries a negative connotation and particularly where it concerns management of people and processes. Examination of the any well-managed organization illustrates that it is a positive and
necessary feature of effective management, and that the controls used by the organization contribute to preserving the nature and spirit of the organization and its mission.
Several management theorists had defined functions of management before Henry Mintzberg added concepts to bring us to the four functions of management that we use today.
The four functions that Mintzberg described decades ago when building on the work of Henri Fayol continue to be applicable today, though in somewhat different form than when first formulated.
The planning aspect of management is more critical than ever before, and there is less room for judgment errors than at any time
in the past. Organizing is critical, as is the ability to lead. Controlling corresponds more to directing rather than the negative connotation the word "control" has been assigned
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