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Essay / Research Paper Abstract
This 4 page paper begins with a brief explanation of what this Award is. A university is used as a case study to analyze where they would be on each of the seven areas involved in the Award process. Bibliography lists 2 sources.
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4 pages (~225 words per page)
File: MM12_PGmlawws.rtf
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Unformatted sample text from the term paper:
strong belief in quality management, which he argued was the key to success (NIST, 2008). Organizations applying for this Award are judged on second different areas: "leadership; strategic planning; customer
and market focus; measurement, analysis, and knowledge management; human resource focus; process management; and results" (NIST, 2008). These areas of organizational operations and the concept for the Award are based
on Demings Total Quality Management practices. Obviously, it is not an easy Award to achieve. The University of Wisconsin-Stout wanted to improve enough to be considered for the Malcolm
Baldrige National Award. Charles Sorenson, who was Chancellor of the University introduced this idea to others. Where the University is in terms of each of the seven areas are reflected
in the following comments. * Leadership. This is about how senior officials, e.g., executives, university chancellors, guide the organization towards fulfilling its responsibilities (NIST, 2008). The university had always known
the importance of having an excellent leadership system but before deciding to institute the Baldrige Award criteria, they were at a loss in terms of which leadership model to practice.
At this time, they are implementing the criteria for educational systems to redefine their own leadership practices. The work surrounding the Baldrige Award has led them to identify transformational approach
to leadership as being the best. * Strategic planning. This area examines how the organization sets strategic directions and how it determines its action plans (NIST, 2008). The university has
established a team to develop short-term goals but those goals have implications for the long-term. The primary team will gather input from all stakeholders through interviews and surveys. Each department
leader will also establish a strategic plan that will be incorporated into the overall plan. * Customer and market focus. This area is about how the organization determines its markets
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