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Essay / Research Paper Abstract
A 6 page paper that explains and discusses three specific listening strategies: paraphrasing, empathic listening (also called active listening and reflective listening), and clarifying by asking questions. Each technique is explained and each has an example using the technique and an example of not using the technique. Bibliography lists 15 sources.
Page Count:
6 pages (~225 words per page)
File: MM12_PGlstpr.rtf
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Unformatted sample text from the term paper:
people really know how to listen. Listening is a very active skill, which means that effective listening means we listen not only with our ears but with our minds and
hearts (King, 2002). Brownell (2000) said that most people do not even listen to the first seven seconds of what someone is saying. Mostly, we wait for a pause
so we can add our two cents worth instead of responding to what the speaker has said. This lack of effective listening skills leads to misunderstandings, arguments and conflicts because
we dont really know what the other person meant by what they said. One way to avoid these misunderstanding is to use the listening skill of paraphrasing (Cousins, 1996; Public
Management, 1997; Fracaro, 2001; Drapkin, 2002; Messina and Messina, 2006; University of Wisconsin, 2006). Paraphrasing is not parroting, which the way some people interpret this skill. Parroting is saying the
same thing back to the speaker. Paraphrasing, by contrast, is using ones own words to say how you understand the message (Public Management, 1997). By paraphrasing, i.e. saying what you
think the speaker meant, the listener assures he or she understands what the speaker meant (Drapkin, 2002). Example of not paraphrasing but parroting: * Speaker: "I was driving down
my street this morning and my neighbors dog ran right in front of my car. I tried to stop but I couldnt and I hit the dog." (Based on an
example from Drapkin, 2002). * Listener (parroting, not paraphrasing): "You were driving down your street and you hit your neighbors dog." (Based on an example from Drapkin, 2002).
Example of paraphrasing: Same speakers statement. * Listener: "Youre saying your neighbors dog ran right in front of your car and you couldnt avoid hitting the dog." (Based on an
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