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Essay / Research Paper Abstract
A 5 page paper which examines what disciplines the company
Lexington Alarms uses. The paper examines the disciplines of Siebel Systems as outlined
in “Discipline of Market Leaders” by Michael Treacy and Fred Wiersema. No additional
sources cited.
Page Count:
5 pages (~225 words per page)
File: JR7_RAlexin.rtf
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Unformatted sample text from the term paper:
for marketing, and only advertises actively through one line in the Yellow Pages. It is also a company whose owner is not necessarily interested in technology. Their files on customers
are kept in filing cabinets in manila folders. They are no necessarily even truly interested in growth. In many ways this speaks of businesses that do not exist in the
21st century. But, at the same time it is a very classic and successful business that reminds us how important customer service and attention is. The following paper looks at
Lexington Alarms and compares it with the disciplines seen in Siebel Systems as seen through the text "Discipline of Market Leaders" by Michael Treacy and Fred Wiersema. Lexington
Alarms In looking at the faxed document concerning the business of Lexington Alarms, we note that there are some possible issues with the fact that Don seems rigid in many
ways, and that his approach seems limited in terms of technology and in terms of needing to have the last say in all that takes place. We note that he
is the one to control all sales, and that "Dons resistance to technology and the distribution of power, may be the biggest hindrance" in relationship to product/service operational efficiency (pg
6 of fax). However, at the same time it also seems that Dons focus on truly knowing what is going on, and insisting that things be done a certain way
is what has kept the business thriving and powerful. Despite the fact that they do not advertise, and technology is not necessarily the biggest concern of Don, the business,
which relies primarily on repeat business and word of mouth, is growing, is strong, and is very reliable. Dons basic, perhaps old fashioned, notions about business are what keep the
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