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Essay / Research Paper Abstract
This 3 page paper looks at the way in which groups or teams within an organisation may be leveraged to increase the value they provide the firm and how effective teams operate. The paper then discusses a scenario of a fragmented team within a call centre and the way that more productive teamwork may be created. The bibliography cites six sources.
Page Count:
3 pages (~225 words per page)
File: TS14_TElevgrop.rtf
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Unformatted sample text from the term paper:
as loyalty is also created between team members in addition to that given to the employer; this also has the potential to increase productivity. The use of team may also
lower cost, not only with the increase in productivity, but with the way management can take place at a lower level, facilitating decisions that create more efficient operations especially as
those making the decisions may be closer to the result on operational matters (Huczyniski and Buchanan, 2003). Teams may be defined as "number of persons associated in some joint action"
(Dictionary.com, 2007). The team members should have a shared sense of purpose, trust each other and good teams will benefit from good communications, sting leadership, but this should not be
confused with autocratic or directed leadership, the ability to manage and overcome conflict and a commitment to the team (Heller, 1998). Sub-teams are the same as teams but will have
task within the overall process, where the team structure is emulated with roles for the subdivision of tasks. Teams are used as an effective way of working. If
the organization is a call centre then there are likely to be a number of teams. There are teams of individuals that work on the shifts answering calls, each team
has a leader and specific team members have roles, for example, one person may be the individual who calls back the complaints, another may be the individual that deals with
the administration issues, such as collecting and checking the holiday requests. The teams are not seated together and team members will work over several shifts. This has created a very
loose team structure and the tasks are not always carried out efficiently, sometimes being passed to other team members. The failure at this level sees an escalation of the issues.
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