Here is the synopsis of our sample research paper on Knowledge Management and Communication in a Distribution Company. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
This 3 page paper is written in two parts. The first part of the paper looks at the way knowledge management is being used within a typical logistics company. The second part of the paper discusses the way a memo may have been used as a communication, examines its presentation and outlines a way of improving the communication. The bibliography cites 1 source.
Page Count:
3 pages (~225 words per page)
File: TS14_TEdistcom.rtf
Buy This Term Paper »
Unformatted sample text from the term paper:
defined as "the state or fact of knowing" (Dictionary.com, 2008), therefore managing knowledge is more than managing information. Information alone is not knowledge not all information will have value, the
kept to knowledge management is to use information and intellectual resources, such as intellectual capital in order to create knowledge that can then be used. There is a
great deal of information within a distribution company; there are extensive customer records with details of all transactions and communication history, there is mapping and route information, information about
employees and information about the vehicles that are used and even details about the building. Not all this information has the potential to add value to the business. Knowledge management
takes place by focusing on the information that can be leveraged. The knowledge management has seen tacit knowledge being transformed into explicit knowledge and explicit knowledge turned into tacit knowledge.
Customer records are likely to be one area where there have been an opportunity to transform tacit knowledge of employees dealing with company customers into explicit knowledge that can
be leveraged by the company. The records notes containing more than the transaction history, account managers can make notes in order to use knowledge to create more permanent customer relationships
with the customers. The simple ability for an account manager to ask after a child or wife, or wish a customer happy birthday may not add immediate value to the
company, but it is likely to help increase loyalty. In a distribution company there is likely to be the use of logistics programs including integration with satellite navigation systems.
This is information that has already been formatted into a type of knowledge, automating the route management and the ability to manage deliveries in an optimal manner. There are
...