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Essay / Research Paper Abstract
This 7 page paper looks at the way knowledge management is implemented in different organization, uses two case studies; one where the implementation was successful and one where it has not yet succeeded; the e-government system implemented at Chaoyang District in China and the Shanghai company GEM services implementation of ERP. The implementation of knowledge management at both of these organizations is examined and compared. The bibliography cites 11 sources.
Page Count:
7 pages (~225 words per page)
File: TS14_TEKMcases.rtf
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Unformatted sample text from the term paper:
an organization, but as with any strategy it is not the idea itself that will add value, but the way it is implemented and subsequently used. Looking at two cases
there is an interesting contrast in the way that knowledge management systems have been introduced and the result of that introduction. The Chinese government has attempted to introduce a system
of e-government which has meet with difficulties and failures and the implementation of an Online REP system by GEM Services a semi conductor which was far more successful. Looking at
each case study it is possible to consider the similarities and differences in order to develop better implementations plans for other knowledge management implementations. 2. Knowledge Management
Knowledge management is not new, but the level of importance has received more attention and increased over the last decade. Knowledge is more than information,
it is defined as "the state or fact of knowing" (Dictionary.com, 2009), this indicates the need for understanding the relevant and context of information so that it is a useful
format. Levinson (2007) is keen to point out that information alone is not knowledge not all information will have value. Levinson (2007) defines knowledge management as; "the process through
which organizations generate value from their intellectual and knowledge-based assets..... generating value from such assets involves codifying what employees, partners and customers know, and sharing that information among employees, departments
and even with other companies in an effort to devise best practices" The key to knowledge management is to use information and intellectual
resources, such as intellectual capital in order to create knowledge that is useful to the organizations in a format that can be used with the implementation requirement leadership and support
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