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Essay / Research Paper Abstract
A 7 page paper that responds to diverse questions. The first is to explain internal environmental analysis and value adding strategies. The second question discusses the Pre-service, point-of-service, after-service elements in the delivery system and the last question discuses the sick role, what it is. Bibliography lists 5 sources.
Page Count:
7 pages (~225 words per page)
File: MM12_PGhldq9.rtf
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Unformatted sample text from the term paper:
information systems, i.e., use of technology, clinical support, clinical services, management and so on (Ginter, Swayne and Duncan, 2002). One frequently used tool to assess the internal environment is a
SWOT analysis, internal strengths and weaknesses, external opportunities and threats. The two areas that deal specifically inside the organization are: * Strengths: Some questions that may be asked include: how
strong is brand awareness? How strong is leadership? Management? How efficient is the organization? Does the organization have effective personnel policies? Are employees highly motivated? How financially sound is the
organization? (Nowell, 2005). * Weaknesses: Some questions include: What is the employee turnover rate? If it is high, this is a weakness. What is the organizations reputation in the community?
Are leaders hesitant to take risks? (Nowell, 2005). Is the distribution channel weak? Does the organization act in ways that are contrary to its stated mission and objectives? The
organization can conduct a SWOT analysis on any subunit within the organization, e.g., human resources, use of technology, etc. Conducting a proper SWOT will provide insights to management they would
otherwise not have known. This process requires the organization to take a very close and serious look at what is happening in different areas and how those areas can be
improved. Ideas for value added services should emerge from an internal environmental analysis. Value added services may be offered in each of the delivery elements, i.e., pre-service, point-of-service, after-service
(Swayne, Duncan, and Ginter, 2007). These must be determined prior to developing action plans because the plan will incorporate these analyses as well as the value adding services the institution
is going to provide. Swayne, Duncan, and Ginter (2007) posit that value adding strategies should exist in all delivery systems. These authors point out that value adding service delivery strategies
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