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Essay / Research Paper Abstract
A 3 page paper that discusses hotel management, what the general manager does, working conditions and job outlook. The essay includes examples from hotel general managers, illustrating the diversity of the job. Bibliography lists 5 sources.
Page Count:
3 pages (~225 words per page)
File: MM12_PGhtgnmg.rtf
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Unformatted sample text from the term paper:
is to work with people in a capacity that allows me to use my business and organization skills. Hotel general management provides these opportunities. According to Vivien Sirotkin, General
manager of The Oxford Hotel, the most essential skills for a hotel general manager are: "planning, communication, coordination, marketing, financial analysis and people management - as are motivation and customer
care" (Tobin and Beckett, 2005). My background includes these skills. Hotel managers are responsible for a vast array of diverse tasks, all of which must be performed well if the
business is going to be both profitable and efficient (Hotel Management Colleges and Universities, 2006). In smaller hotels, the general manager will likely perform many of these tasks; in large
hotels, the general manager will have a staff to share managerial duties (Hotel Management Colleges and Universities, 2006). General managers have the overall responsibility for the operation of the hotel
(Bureau of Labor Statistics, 2006). They set the rates for rooms, allocate funds to the different departments, approve expenditures, and ensure "expected standards for guest service, decor, housekeeping, food quality,
and banquet operations" (Bureau of Labor Statistics, 2006). All day-to-day operations are under the general manager although, as mentioned, large hotels may have food and beverage managers, housekeeping managers
or directors, sales and marketing managers, front office managers, assistant managers, special events managers, human resource managers, finance directors, or whatever is needed for that particular hotel (Bureau of
Labor Statistics, 2006). At least one manager must be on duty 24 hours (Bureau of Labor Statistics, 2006). The Bureau of Labor Statistics (2006) comments that hotel managers will work
long hours, often nights and weekends. Working conditions may be stressful due to the diversity of responsibilities the general manager has (Bureau of Labor Statistics, 2006). The future outlook for
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