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Essay / Research Paper Abstract
This 7 page paper looks at the way an IT system may be introduced and implemented, looking at what should be told to the technical and non technical staff at which stages. The paper looks at planning, implementation, training and support. The bibliography cites 11 sources.
Page Count:
7 pages (~225 words per page)
File: TS14_TEimpitsys.rtf
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Unformatted sample text from the term paper:
staff and how the implementation should go ahead during the planning, implementation, training and support stages. When considering the project plans there are
a number of issues to consider. This may be a major change, and where there is change there is likely to be fear and resistance, it is a natural human
psychological reaction. Organizational changes to do with new technology and software have a failure rate of 20%, (Maurer, 1997). This means that once the decision has been made to make
a change it will be advisable to follow a change model. The models such as Lewins (1951) model of change can be useful, as this gives a broad framework for
the way that the employees will need to accept the system. This older model of change has three stages; unfreezing, the change and refreezing.
Unfreezing is the process by which people are prepared for new change. This stage is essential in overcoming resistance to change, with minds open and a readiness to
accept change is needed it is more likely to be successful (Thompson, 2007, Lewin, 1951). Once the need for change is recognised and employees and stakeholders are prepared to adapt
and embrace the change the actual change itself and the way it is introduced needs to be ascertained. The appropriate change strategy will need to make allowances to incorporate the
speed at which the change needs to occur, the effect and range of the people. The largest resistance may be from the power structures in the company (Thompson, 2007). If
the change is dramatic it is likely to impact throughout the company, and as such Lewin argued it can be advantageous to have a champion to the cause (Lewin, 1951).
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