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Essay / Research Paper Abstract
This 3 page paper looks at a case study supplied by the student, where an airline allows a passenger to miss a connection due to their inability to tie up information in their systems. The paper looks at the problems and the potential solutions from the perspective of a MMS system. The bibliography cites 3 sources.
Page Count:
4 pages (~225 words per page)
File: TS14_TEtwoair.rtf
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Unformatted sample text from the term paper:
value and enhance services. In both of the cases supplied there is the same information available to both of the airlines, the difference in the way the information is being
accessed and used in the decision making process. For a good decision making process to take place there needs to be a good quality of input data and a good
decision making process, where this sin lacking the decision will be of a lower quality, MMS helps with the input and can help with the analysis. In the airline
industry there are several environmental issues that need to be considered and despite an airline having a good reputation it can still loose a long term customer by appearing to
be inconsiderate. Airlines are judged on their service levels. In the past after a delay there and been an effective exchange of
information, he had spoken to the stewardess and the information had been passed to a pilot and then onto those who made decisions to ensure. The result was service that
ensured he made his connection. The problem in the second instance is not the lack of information, but the lack of information that can be used to enhance the
service. The airline did not tie up the incoming and outgoing passenger information and did not identify a potential problem, without this knowledge they could not try and help the
professor get his connection. In the non computerised environment the information flow existed, in the computerised environment it did not. The result was a missed connection. The data was only
used to transfer his flight booking to anther airline after he had missed the flight at the departures desk. There is also the high level of exceptions of the professor,
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