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Essay / Research Paper Abstract
This 4 page paper looks at the case study of Xerox, provided by the student, assesses the problems at the end of the 1990’s when the decision to outsource information management took place, look at the alternatives and make recommendations for the future. The bibliography cites 10 sources.
Page Count:
4 pages (~225 words per page)
File: TS14_TExeroxIM.rtf
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Unformatted sample text from the term paper:
an increased level of competition, the company had lost the first mover advantage (Porter, 1985). In circumstances such as this the attention of the company will focus on the aspect
of strategy and business that are seen as directly related, with aspects such as marketing and advertising as well as looking at internal structures that have resulted in the issues.
This is what occurred at Xerox, they looked to the internal structures and undertook a restructuring. During this restructuring there is little attention paid to the different support functions (Thompson,
2005), such as information management (IM), this was the case at Xerox, so the older systems were out under increasing pressure., getting older and costs were not highly monitored as
this was seen as only a support functions. The development of an IM department was not with specific powers and there were difficult
contradictions, the legacy systems were getting older and needed constant care to keep running and up to date, which did not leave any time of the development or implementation of
newer up to date systems that were needed to help the company compete. Where there is nit a specific position or charter, this places any support functions at a disadvantage
as it is less able to fulfil the perceived role without the necessary power (Mintzberg et al, 2003, Young and Thomson, 1999). The
IM managers were mainly of the opinion that outsourcing was the best option, the changes were needed immediate and although they believed they could implement the changes, with the constant
pressures for the current system to be maintained, they would need time that the company did not have. The systems that were
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