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A 10 page paper. This paper reviews the working conditions at these centers. It briefly discusses the theories of Marx, Weber, Foucault, and Habermas and shows how these theories apply to the centers. The paper also discusses critical theory and how this applies to management. Bibliography lists 8 sources.
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10 pages (~225 words per page)
File: ME12_PG695488.doc
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to be speaking to an Indian in Delhi or some other location in India. This event was a relief to western corporations because they could save a great deal of
money and it was beneficial to India as an emerging county because it provided so many jobs. Further, Indian employees at these centers earn more than the average pay in
the country. This paper reviews the working conditions at these centers. It briefly discusses the theories of Marx, Weber, Foucault, and Habermas and shows how these theories apply to the
centers. The paper also discusses critical theory and how this applies to management. Indian Call Centers When call centers were first established in India, the call center industry tried
to train employees to speak English with a British or American accent. Recently. the goal is to achieve a neutral or global accent. Trainees are taught to rid themselves of
the Indian twang and Indiamisms (Nadeem, 2009). If they do not do so, they are very likely to face the wrath of American callers who are angry that this industry
has been outsourced. Outsourcing these call centers is economically sound for American, British, and European companies. Indian workers are very hard-working, they accomplish more in a day, in fact,
some companies report that productivity has increased between 15 and 25 percent (Nadeem, 2011). Executives of companies doing the outsourcing credit the increased productivity to motivation, better qualifications, and the
fact that most are under the age of 30. None of those reasons really account for the higher productivity. It has more to do with working conditions, which can
sometimes be very harsh. In large centers, advanced technology also increase productivity because they have automated dialing technology and employees are given only live calls so they are not waiting
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