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Essay / Research Paper Abstract
A 4 page paper discussing business process flow changes under TQM. Two individuals formed a partnership to operate a small pizzeria. The business operates on a shoestring, and the two partners currently supply all of the labor. Business is not brisk enough to enable the partners to take on extra help, but it has grown to the point that it is difficult for the pair to keep up with it. Product quality has suffered, and customers have complained that they are rushed off the phone when they call in an order. The partners have determined that cross training is the answer for them. The paper provides 2 tables and 2 flowcharts, 1 each describing the situation as it was and the changes obtained by cross training. Bibliography lists 2 sources.
Page Count:
4 pages (~225 words per page)
File: CC6_KStqmProPiz.rtf
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Unformatted sample text from the term paper:
partnership to operate a small pizzeria. The business operates on a shoestring, and the two partners currently supply all of the labor. Business is not brisk enough to
enable the partners to take on extra help, but it has grown to the point that it is difficult for the pair to keep up with it. Product quality
has suffered, and customers have complained that they are rushed off the phone when they call in an order. The partners have determined that cross training is the answer
for them, and that they will be able to expand their hours - and therefore revenues - as well as ensuring uniformity by creating a process that can be taught
to others. 1. Process Flow Chart Current work flow is illustrated in the chart below: 2. Theoretical Flow Time
The process flow time as it currently exists is listed in the following table. Current Process Flow Activities and Times (minutes) Activity Worker
1 Worker 2 Total Activity Time Telephone order 1 1 Assemble crust 5 5 Spoon crust into pan 1 1 Fill crust, add toppings 2 2
Assemble toppings 3 3 Prepare toppings 2 2 Load oven, set timer 1 1 (Bake pizza) 8 Unload oven, box pizza 1 1 Collect
payment, deliver pizza 1 1 Total time 10 7 25 3. Time Changes after Cross Training
"Cross training" could take a variety of forms in this process, but the simplest approach is that in which Worker 2 (W2) loads the oven, unloads it
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