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Essay / Research Paper Abstract
A 4 page paper that begins with definitions and discussion of 'performance' and 'measurement.' Following this discussion, the paper reports the case of a public agency adopting TQM. Bibliography lists 3 sources.
Page Count:
4 pages (~225 words per page)
File: MM12_PGpmitq.rtf
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Unformatted sample text from the term paper:
"performance refers to output results and their outcomes obtained from processes, products, and services that permit evaluation and comparison relative to goals, standards, past results, and other organizations" and "measurement
refers to numerical information that quantifies input, output, and performance dimensions of processes, products, services, and the overall organization" (Limited & Massey University, 2007). Because of the nature of these
definitions and the importance of understanding the correct definition, these are better cited verbatim than paraphrased. Performance may relate to fiscal data or it may relate to other outcome.
The measurement tool used may be for one issue or output or it could encompass several (Limited & Massey University, 2007). All organizations use a variety of measuring tools. For
example, organizations will have a procedure that evaluates employee performance, they will have a different approach to analyze sales performance. Financial measures are the most commonly used (Limited & Massey
University, 2007). There has been a trend to rely more on non-fiscal data, such as meeting the needs of various stakeholders (Limited & Massey University, 2007). A very strong trend
is the attempt to have everything aligned so that all operations are working towards the same goals (Limited & Massey University, 2007). As an example, strategies are aligned with the
mission and goals of the organization. One of the tools used in the effort to have all aspects aligned is the Balanced Scorecard (Limited & Massey University, 2007). Nearly
40 percent of Fortunes 100 top companies are using the Balanced Scorecard for performance measurement (Limited & Massey University, 2007). Between 40 and 60 percent of Fortunes top
10000 companies have attempted to implement the Balanced Scorecard (Limited & Massey University, 2007) so it is a very popular tool. Continuous improvement is related to Total Quality Management, whose
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