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Important Issues in Technical Communication

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This 5 page report discusses the most important components of successful technical communications and the ways in which such communication is designed to deliver the most understandable and effective message. Bibliography lists 6 sources.

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5 pages (~225 words per page)

File: D0_BWteccom.rtf

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communicator serve as something of a translator between his or her business or organization and the publics -- customers, vendors, investors, developers, et al -- with whom the organization interacts. Far too many students as well as business people find themselves intimidated by the fundamentals of technical writing and other forms of communication such as presentations, sales meetings, or research and development projects when, in reality, it is just another form of communication that can be as clear and succinct as a simple conversation among coworkers. Everybody communicates in a variety of ways that far exceed simple written or verbal expression. Body language, attitude, facial expression, even the clothes one wears express a message that cannot be ignored. For example, how one presents an idea, with interest and enthusiasm or with quiet, non-expression sends a very clear message of how that individual feels personally about the topic. Of equal importance is to whom the message is being delivered. For example, a person will always address a well-liked co-worker differently than they will speak to an intimidating or micro-managing supervisor. Therefore, it is generally valuable to examine any form of organizational communication, especially technical communication in the context of who is receiving the message. Clarity in Communication Quinnell (1990) made note of the fact more than a decade ago that even though an organizations of industrys jargon might be both concise and accurate, it only communicates a message to people who already understand it. He adds: "At best, the jargon-user only confuses a nonspecialist audience. At worst, some people feel contempt for the speaker, and the rest ignore him" (pp. 31). With the ways in which specialization of technology has continued to expand in the dozen years since Quinnell made that statement, his comment is ...

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