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Essay / Research Paper Abstract
A 5 page paper. The focus of this essay is on the importance of developing cultural competence in business arenas. Issues discussed include communication, predetermined notions and biases. Examples of real miscommunications are provided to demonstrate how easy it is for business relations to become strained and how cultural differences affect communication. Bibliography lists 7 sources.
Page Count:
5 pages (~225 words per page)
File: MM12_PGmiltcl.rtf
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Unformatted sample text from the term paper:
Hall (1987) wrote that if people of different cultures are going to understand each other, they may need to reorganize their thinking "and few people are willing to risk such
a radical move" (p. 7). Multinational corporations need to develop cultural competence. They need to know and understand cultural communication approaches, how people approach work and how to negotiate.
As business becomes more global and as there are larger expatriate citizens in many different countries, the potential for cultural errors becomes very easy. Words, gestures or behaviors that
are complimentary in one country may be offensive in another country (Wade, 2004). For example, head shaking is a gesture that means no in America but in Bulgaria, it means
the person is listening (Wade, 2004). Punctuality is something that is expected and highly regarded in many cultures, such as America, Germany and Sweden, but it means little in Italy,
Spain and Costa Rica (Wade, 2004). These types of differences can cause confusion at best and conflict at worst. Yet, each person in the world is embedded with cultural
norms and behavioral traits that they were raised with (Wade, 2004). These are deep-rooted and may be difficult to change (Wade, 2004). One of these traits is individuality, which is
an ingrained attitude and behavior among Americans but in many other cultures, there is a far greater emphasis on collaboration and concern for the community (Wade, 2004). American businesspeople attend
a negotiating meeting expecting to conclude with a decision but that same meeting for a Chinese or Japanese delegation is only for the purpose of sharing information (Wade, 2004). The
final decision-making power may not even lie with the representatives who attend the meeting (Wade, 2004). The following two examples of real incidents illustrates the importance of understanding the culture:
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