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Essay / Research Paper Abstract
A 4 page paper discussing resolution of quality problems at ARC. The Food and Drug Administration (FDA) asked a federal court in December 2001 “to hold American Red Cross (ARC) in contempt of a 1993 consent decree covering ARC’s blood program.” It also requested that the court give the FDA authority to levy fines against ARC for noncompliance with blood supply standards. Though ARC is but one supplier of the nation’s blood, it furnishes approximately 45 percent of total supply. The purpose here is to evaluate the benefit that a total quality management (TQM) approach could bring to ARC in decreasing incidence of noncompliance and in elevating the safety of the nation’s blood supply. Bibliography lists 5 sources.
Page Count:
4 pages (~225 words per page)
File: CC6_KStqmARC.rtf
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Introduction The Food and Drug Administration (FDA) asked a federal court in December 2001 "to hold American Red Cross (ARC) in contempt of
a 1993 consent decree covering ARCs blood program" (FDA asks Federal court, 2001; p. PG). It also requested that the court give the FDA authority to levy fines against
ARC for noncompliance with blood supply standards. Though ARC is but one supplier of the nations blood, it furnishes approximately 45 percent of total supply.
The FDA cites management and quality issues as contributing to the ongoing problems. The purpose here is to evaluate the benefit that a total quality management
(TQM) approach could bring to ARC in decreasing incidence of noncompliance and in elevating the safety of the nations blood supply. TQM TQM
was the business buzzterm of the 1990s, a faddish catch-all palliative in corporate culture that eventually spread to all types of settings. The trend had begun in the 1980s
after US industry had discovered the "secret" of Japanese manufacturing. As increasing numbers of manufacturers, engineers and managers became aware of the program it became apparent that there was
more to TQM than quality circles and Ishikawa diagrams. Rather than being just another initiative with prescribed and numbered steps to achieve a goal, TQM revealed itself to be
as much a management philosophy as a framework for achieving statistical control of manufacturing while increasing quality and simultaneously reducing costs. TQM was
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