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Essay / Research Paper Abstract
This 10 page paper examines the way that TQM may be introduced into a retail department store. The paper starts by identifying the benefits of introducing TQM and assesses the way the implementation may be proven. The paper then looks at the way it could be introduced including a step by step plan using ISO as a basis for the implementation. The bibliography cites 8 sources.
Page Count:
10 pages (~225 words per page)
File: TS14_TETQMimpli.rtf
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Unformatted sample text from the term paper:
to implement Total Quality Management (TQM) means that local management need to determine a way to implement it successfully within the given time period; 18 months and how to prove
that it has been successfully implemented. In order to determine the strategy for TQM implementation the paper will start by defining TQM and assessing what it means for the organization.
This may then be used to define the way that successful TQM implementation may be measured and proven. Achievement of specific goals that can be measured will be the proof;
this will also lead to the goals. The goals need to be defined before a plan of action can be determined. 2. TQM Implementation 2.1 Measurement and Proof of Implementation
There are no standard definitions. However, in a report sponsored by Proctor and Gamble in 1992 of the Total Quality Leadership and Steering Committee and Working Councils there was a
definition reached which was also endorsed by the business and academic communities and appears to summarise the original spirit and approach. This definition read; "Total Quality Management (TQM) is a
people-focused management system that aims at continual increase of customer satisfaction at continually lower real cost. TQM is a total system approach (not a separate area or program), and an
integral part of high-level strategy. It works horizontally across functions and departments, involves all employees, top to bottom, and extends backwards and forwards to include the supply chain and the
customer chain. TQM stresses learning and adaptation to continual change as keys to organisational success". (quoted in Becker, 1993). Therefore TQM
has an holistic (or overall), approach and can be seen in the culture and attitudes of a company as much as in the goals. This idea has been further divided
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