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Essay / Research Paper Abstract
This 10 page paper considers a company that is planning to implement 6 sigma. The paper considers how this should be planned for, looking at the human relations aspect and the practical management of the change. The bibliography cites 10 sources.
Page Count:
10 pages (~225 words per page)
File: TS14_TEsixsig.rtf
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Unformatted sample text from the term paper:
considered. This is a company that can be seen as following in line with others such as Motorola and General Electric which are both designers and manufactures of mobile telephones
as well as diverse companies such as BP Chemicals (Hahn et al, 2001, Breyfogle et al, 2001. This is a process of change,
and the plan first has to consider the human element, how this change can be implemented successfully. This is a very important aspect of the planning as with an estimated
50% failure rate for change concerning quality, such as the implementation of total quality management or aspects such as Six Sigma (Maurer, 1997). It is thought that the majority of
failures are due to resistance from employees (Thompson, 1998). We need to look at this and then consider what the change is and
how it can be introduced, and fit in with the human aspects and likely reactions. In order to control resistance at all levels the change needs to be actively managed,
therefore the process of organisational change requires understanding and to be effect the change must be permanent (McCallum, 1997). All management theories agree on one point, and that is the
resistance to change; "No positives changes will ever occur within a company unless the Chief Executive realises that people are basically opposed to change. A Climate of change must be
created in peoples minds"(Jacques G Margry, Group Chief Executive, Parker Pen, quoted in Thompson, 1998) There are many models of change we can
apply, but all have similar features and stages. Here we will base our plan on the work of Kurt Lewin. The process of change, Lewin observed, occurred in three stages
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