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Essay / Research Paper Abstract
This 4 page paper is based on a case study provided by the student. Riordan Manufacturing has identified several IT needs for different departments. The paper looks at the systems that may be needed, what functionality is required and how they might link together. The paper is written in a non technical style. The bibliography cites 4 sources.
Page Count:
4 pages (~225 words per page)
File: TS14_TEITnrior.doc
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Unformatted sample text from the term paper:
that all process are operationally and economically effective, meeting the needs of the firm and the customers. The IT system identified in the memo is a system to support
a number of different functions. The first element is the call center support. There are a number of requirements for this system. The call center operatives need to be able
to access data about the customer. This means a system that allows them to access details such as order that have been placed and general information. The customers will call
in form many reasons, which may include placing and querying the progress of orders, but could also involve making complaints or with other service queries. The system will need to
provide the call center staff to be able to make changes to the basic customer records, such as telephone number changes and general maintenance. The customer record should also have
a call log where all contact can be reported. Where this relates to a specific order the order number or reference should be in the title/header. The call center
staff will also need to be able to create orders. This means that the system will need to be able to link in with the operational aspects of the business,
including the department that processes and send out orders. The system should also link in with the inventory system to adjust the available stock, also to notify the call center
staff if there are likely to be any delays on the orders which are placed. Not all queries will be able to be answered immediately or complaints resolved without
escalation, to deal with this there should also be the ability to send messages or emails to relevant departments regarding outstanding issues. This will automate many of the processes which
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