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Essay / Research Paper Abstract
This 5 page paper considers how ISO 9000 and ISO 1400 may be used as a tool to introduce and attain total quality management in a company. The paper outlines what is meant by TQM and then considers who it may attain the goals with the use of the ISO marks. The bibliography cites 5 sources.
Page Count:
5 pages (~225 words per page)
File: TS14_TETQMISO.rtf
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Unformatted sample text from the term paper:
been generally accepted as able to add value has been the models of TQM. This is an approach rather than a model, made up of many models to facility
increased efficiency based on statistical analysis. The company chooses which models such as Just in Time (JIT) inventory management, Quality Circles and Six Sigma are best suited to their needs.
The value of the implementation of TQM is the way that the bottom line is impacted as a result of increased customer satisfaction. In this we can see there
is commonality with the International Standards Organisation and the ISO awards. By looking at how ISO awards, such as ISO 900 and ISO 1400 are awarded we can clearly argue
that they are effective tools that can be used to purse TQM excellence and increase productivity and quality as well as provide an externally verified badge of excellence that may
also give a company an advantage. ISO 9000 along with ISO 14000 are more than a set standards, they are actually families
of standards that are recognised in over 130 countries (Compton et al, 2000). It has been noticed by many studies that when these are introduced there is what appears to
be a related increase in productivity. Each member country has a body that is a representative to the ISO, for example if we look at the United States this body
is the American National Standards Institute (ANSI) (Compton et al, 2000). This body can be seen as being responsible to award the ISO marks.
There are many reasons a company may wish to gain the mark. The proponents of the system all claim that it is a very cost effective manner of gaining
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