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Essay / Research Paper Abstract
This 9 page paper explains the ISO, the International Organization for Standardization, which is a non-governmental organization that was established in 1947 and which develops standards of quality. The ISO 9000 Quality Standards were initially launched in 1987, modified in 1995 and again in 2000. This essay explains what the ISO 9000 is and the difference between the three models of quality assurance comprising the ISO 9000 series. The writer also discuses the intent of ISO 9000 and the benefits of obtaining certification. The paper then discuses the internal audit to assure compliance and presents a 7 phase process for conducting the internal audit. Bibliography lists 10 sources.
Page Count:
9 pages (~225 words per page)
File: MM12_PG9000.rtf
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Unformatted sample text from the term paper:
more than 140 countries with one representative of each country being a member of the ISO (ISO, What is, 2002). The purpose of the organization is to "promote the development
of standardization and related activities in the world with a view to facilitating the international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific,
technological and economic activity" (ISO, What is, 2002). The work of the ISO results in international agreements that are published as International Standards (ISO, What is, 2002). ISO 9000 is
a "a series of international standards dealing with quality systems that can be used for external quality assurances purposes" (Barnes, 1998; p. 23). ISO 9000 sets standards for systems and
paperwork, not the actual product (Barnes, 1998). It gives companies a series of guidelines on how to develop systems for managing quality services or products (Barnes, 1998). This series requires
organizations to document practices that have a direct effect on the quality of their products (Barnes, 1998). When companies follow these procedures they can gain and retain ISO 9000 certification
(Barnes, 1998). Those who support the ISO 9000 series perceive the creation of an internal auditing system as the primary key to quality because with such an auditing system, the
company will monitor all its functions on a continual basis (Barnes, 1998). There are three quality assurance models in the ISO 9000 series (ISO, 2002). Organizations can be certified for
any of these three: 1. ISO 9001 sets out the requirements for an organization whose business processes range all the way from design and development, to production, installation and servicing
(ISO, ISO 9000, 2002). 2. ISO 9002 sets the requirements for organizations that are not involved in design and development (ISO, ISO 9000, 2002). 3. ISO 9003 lays out the
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