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Essay / Research Paper Abstract
This 7-page paper discusses conflict resolution between two health care departments; specifically, the emergency department and radiology department of a health care organization. Bibliography lists 3 sources.
Page Count:
7 pages (~225 words per page)
File: AS43_MTinteheal.doc
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Unformatted sample text from the term paper:
work together, and that communicate with one another, decreases costs, reduces patient frustration and generally improves health care worker satisfaction. In a perfect world, the patient who comes into the
emergency room with a problem should be at the hands of a team of ER workers and radiologists who have the patients best interests at heart, and who operate in
a such a way that those interests are met. However, as anyone involved with the health care system (as a patient or provider)
knows, collaboration and cooperation between departments is more an exception rather than the rule. The "rule," more often than not, involves defending ones turf or believing ones job, or duties,
is more important than anothers. We see this happening a lot in a relationship between an emergency department and radiology department in a hospital. If a patient comes into
the ED with a broken leg, the battle begins. It may be apparent to the ED staff that the leg is broken, but it requires radiology to confirm that this
is the case. But the radiology technician may be backed up, and the radiologist who is "on call" may be overwhelmed with other work, or not inclined to push the
EDs x-rays or MRIs onto the priority list for whatever reason. The result is a lot of misunderstanding between the departments: ED considers radiology a lazy department that takes delight
in pushing x-rays and MRIs to the back of the pile. Radiology, in the meantime, sees the ED staff as a collection of pushy and pesky doctors and nurses who
dont understand that there is more to radiology than looking at x-rays. As any patient who has been involved in this tug-of-war knows, the outcome hurts the patient, who is
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