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Essay / Research Paper Abstract
This is a 9 page paper that provides an overview of how human resource management is important to the hotel industry. Hilton Hotels is looked at as an instructive example of improving HR practices and establishing a new corporate culture. Bibliography lists 5 sources.
Page Count:
9 pages (~225 words per page)
File: MH11_KWhotels.rtf
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Unformatted sample text from the term paper:
listed below. Citation styles constantly change, and these examples may not contain the most recent updates. Human Resources in the Hotel Industry , 9/2010
--properly! The hospitality industry is one to which the science of human resources is critically important. For this reason, Hilton Hotels
and Resorts, an international chain of high quality hotel lodgings, makes for an ideal case study in the importance of effective human resource management. Founded in 1919 by Conrad Hilton,
the brand expanded slowly and by the 1940s had become the first hotel chain in the United States with locations across the entire country, from one coast to the other.
In the 1950s, Hilton expanded again to the international market opening many now-famous institutions such as the Amsterdam Hilton. As of 2010, there are 534 operational Hilton locations across the
globe, as well as more than a thousand more locations affiliated with Hiltons vast portfolio of brands, including Embassy Suites, Hampton Inn, and Waldorf Astoria. Hiltons primary marketing strategy involves
billing themselves as a business-oriented lodging option, with benefits such as discounts at partnered rental car and airline companies providing a large incentive to business travelers looking for somewhere to
stay. Despite that, the company still owns and operates a number of luxurious, leisure-oriented hotels and resorts as well. With these considerable assets, Hilton Worldwide, the firm that oversees Hilton
Hotels and Resorts, reports yearly revenue between 6 and 8 billion US dollars, making them the largest hospitality brand in the United States. Additionally, the company is worth examining in
the context of human resources because they are presently engaged in an ongoing campaign to improve their human resource management processes and redefine the company culture, providing an instructive example
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