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Essay / Research Paper Abstract
This 5 page paper considers how the adoption of Total Quality Management by a company can result in an increased role for the human resources department. The paper looks at what is meant by TQM and how, when it is implemented the HRM department can play a vital role in getting the change accepted and ensuring the benefits of TQM remain in place. The bibliography cites 8 sources.
Page Count:
5 pages (~225 words per page)
File: TS14_TEHRMTQM.rtf
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Unformatted sample text from the term paper:
with the weakest point determining the overall strength of the company. Many tools have been proposed as ways in which a company can become more effective and efficient, if we
look at TQM it may be argued that this is a tool that not only has the potential to strengthen an organisation, but one that will also allow, and even
need, the human resource management department to play a strategic role in the companys development. The are many perceptions regarding TQM; what
it is, what it means and what results may be realised from its introduction. The meaning may be different to the various people or organisation that implement or study it
as there is no set consensus to the entire meaning of the model (Gehani, 1993). In practical terms TQM is a business stratagem, and as such, in line with any
other type of strategy, TQM is only made up of components that may facilitate the creations of a successful organisation or the improvement of performance, alone it is not a
transformation device that will automatically result in improvements (Reed et al, 1996). In order to understand what it is we mean by
TQM and consider how HRM may play an important role we first need to define TQM. TQM has its origins in statistical control (Ferris, 1997). This type of management is
often associated with the Japanese, who have demonstrated the use this type of management system with great success, it is now generally accepted its origins lay with W. Edward Deming
and Joseph Juran s quality control principles in the United States of America in the 1950s, but its roots may be traced back t the 1920s and 30s (Ittner et
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