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Essay / Research Paper Abstract
A 10 page paper answering 8 questions addressing topics including patient satisfaction, data analysis, staff surveys and hospital culture. Bibliography lists 10 sources.
Page Count:
10 pages (~225 words per page)
File: CC6_KShospAdmQu.rtf
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Unformatted sample text from the term paper:
Why is it not useful to compare nursing and food service scores? (no information provided defining methods to discuss) There are some
points on which nursing and food service scores can be compared. Some of these might include overall satisfaction, customer responsiveness, quality, effective management and others. The bottom line,
however, is that trying to compare nursing and food service ventures into oranges-and-apples territory. On the one hand, customer satisfaction is largely built
on customer awareness of what high quality is supposed to look like. Every person living is well acquainted with high quality in both food and the serving of it,
and is qualified to comment on that quality. High quality easily translates to high customer satisfaction. On the other, customer perception of nursing care can include only a
small portion of nursing activities undertaken on the customers behalf. Though the customer certainly can have a perception of relative quality, in a hospital setting the customer never gains
full information regarding nursing care received. Total Quality Management (TQM) does not specifically combine qualitative and quantitative approaches to assessing conditions that exist
at any given time. More than a decade ago, Bigelow and Arndt (1995) suspected value in TQM in the hospital setting but wrote, "The lack of empirical research fails
to provide support to claims that TQM reconciles trade-offs between cost and quality, increases customer satisfaction and enhances hospitals competitiveness and performance" (p. 15).
It can seem that the idea of customer service is nearly foreign to healthcare organizations, but patients old enough to compare current service to that which was available two
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