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Essay / Research Paper Abstract
A 4 page paper that explains what the Hoshin Planning process is, including a list of quality management tools and strategic planning tools. Key performance indicators are also explained. Examples are given. The process is used with Wal-Mart's labor-management as a key performance indicator for the company. Bibliography lists 6 sources.
Page Count:
4 pages (~225 words per page)
File: MM12_PGhsnk9.rtf
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Unformatted sample text from the term paper:
is forward-looking and visionary (Kenyon, 1997). The process results in objectives for the company without omitting the day-to-day business operations (Kenyon, 1997). Like total quality management, the Hoshin planning process
ensures that everyone in the organization are working towards the same goals. The Hoshin planning process includes identifying he critical business issues the company is facing at the moment,
establishing objectives that are related to those issues, setting general overall goals, developing strategies that will support the goals, developing goals for each of the strategies, establishing a process for
measuring performance, and establishing fundamental measures for the organization (GOAL/QPC, 2009; Kenyon, 1997). All planning and all components must be based on facts. A number of tools can be
used for quality control. These include a Pareto Chart, Run Chart, Check Sheet, Scatter Diagram Matrix Diagram, Histogram Process, Cause and Effect Diagram, and Control Chart (GOAL/QPC, 2009). Tools for
using during the planning process include: Affinity Diagram, Interrelationship Digraph, Tree Diagram, Prioritization Matrices, Decision Program Chart and Activity Network Diagram (GOAL/QPC, 2009). One place to begin strategic planning using
this process is to identify key performance indicators, or, core performance measures. Key performance indicators help any organization define those aspects of operations that can measure progress towards goals (Reh,
2009). These indicators are pre-determined and quantifiable (Reh, 2009). They will differ depending on the type of business. Very simple key performance indicators are net profit or sales volume or
customer complaints. Whatever measures are selected must be key to the organizations success (Reh, 2009). They are often long-term in nature. Using a tree diagram provides a clear graphic
of the planning process. For example, an organizations objective is to improve employee morale and the measure is 2 point improvement on an employee survey with a scale of 10
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