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Essay / Research Paper Abstract
4 pages in length. The writer briefly discusses the importance of and necessary policy improvements for customer service in the health care industry. Bibliography lists 4 sources.
Page Count:
4 pages (~225 words per page)
File: LM1_TLChltcrcs.rtf
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Unformatted sample text from the term paper:
ignore the importance of customer service in health care organizations is to disregard the inextricable connection it has to the companys infrastructure. The health care industrys reputation for poor
customer service sets up consumers with the idea they will have a considerable struggle achieving the objective of their customer service issue; as such, organizations have to work that much
harder to demonstrate their capacity to acknowledge and then resolve the problem. Organizations that have grown so huge that they have completely lost sight of how to please the
very customer who helped the organization get this far in the first place (Shehab et al, 2009). This conspicuous absence of Business Basics 101 can easily trigger a domino
effect when it comes to consumer satisfaction, inasmuch as those on lowest rung of the corporate totem pole often have very little work ethic or concern for customer satisfaction, yet
they are often the very people employed to take care of such issues. The circle of confusion grows wider as the consumer is passed along form representative to representative
until it becomes painfully apparent how no level of satisfaction will be gained from the experience. II. HR PRACTICES THAT CAN ENHANCE CUSTOMER SERVICE IN HEALTH CARE Customer service
is the lifeblood of every business; from the mom and pop operations with 3 employees to the massive function of Microsoft or Dell, the foundation of successful commerce begins and
ends with customer service. This is not to say customer service departments are the primary location for satisfying consumers; rather, every position from the seemingly unrelated behind-the-scenes worker to
the very visible front house personnel is directly involved in providing customer service, not just those hired to field complaints. Understanding this simple yet often overlooked element is what
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