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Essay / Research Paper Abstract
This 11 page paper looks at the approach and practices of human resource management at the UK telecommunications company British Telecom (BT), considering the way in which recruitment takes place, as well as looking at issues such as performance assessment and training development. The bibliography cites 6 sources.
Page Count:
11 pages (~225 words per page)
File: TS14_TEBThrm1.rtf
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Unformatted sample text from the term paper:
the tension and has had to cope with making many employees redundant due to the nature of the communications industry and the harsh number of staff reductions that have had
to be made. The firm has had to adapt and change in order to survive, dealing with increased competition as well as major changes not only in the number
of staff, but also the type of staff. For example, the company shed over 100,000 jobs since between 1990 and 1995 alone simply due to the use of technology
(Morris, 1996). Most of these jobs were skilled jobs of engineers who were no longer required with the newer exchanges which did not require the same level of maintenance or
repairs as a result of the new technology (Morris, 1996). Further job losses have taken place since that time. The result is a change in structure as a result of
the loss of so many employees is also very clear; fewer workers in the skilled jobs and a lessening of the lower levels of the hierarchy. Other major shifts have
seen increased use of offshoring in order to gain financial advantages. In an organization such as this, where there is a high level of reliance on technical skills of
relatively few employees as well as services standards, at both customer contact point and at technical and management levels. The firm can be examined to assess the way in which
it is undertaking many of its HRM practices today. 2. Recruitment The firm has been able to hone the recruitment strategies with the rapid decrease in the number o
staff needed, especially in the UK operations, this has seen a massive downscaling of recruitment. For example, in 2009 there was the requirement to reduce its staff by a further
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