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Essay / Research Paper Abstract
A 13 page annotated bibliography identifying and describing 21 sources for their applicability to considering the "customer" orientation of effective HR management. Customers may be internal or external, including job applicants, existing employees and the organization's various departments.
Page Count:
13 pages (~225 words per page)
File: CC6_KShrCustBib.rtf
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Unformatted sample text from the term paper:
Employee Benefit News, p. NA. The author of this article observes that in times past, the HR department appeared from the outside
to be only that first hurdle in gaining access to the inside of the organization. It maintained lists of available positions, and it generally administered employee benefits and kept
records on such items as vacation time available, sick days claimed and other such employee-specific information but did not regard the recipients of its services as "customers." That was
a transition that occurred over time and largely in response to changing individual needs. Brooks, Kit and Fredrick Muyia Nafukho (2006, February). Human resource development, social capital, emotional
intelligence: Any link to productivity? Journal of European Industrial Training, 30(2), 117. Brooks and Nafukho conducted a literature search using specific key
words and phrases, among them "human resource development;" "emotional intelligence;" social- or human capital; productivity; and "organizational performance," among others. They then sought to link their findings with "internal
and external environmental factors" for the purpose of creating a model that both theoretical researchers and daily practitioners could find useful for their needs. The authors believe that they
have created a framework in which practitioners can "develop innovative instruments to measure the relationship among" human resource development, emotional intelligence and social capital, that enhanced organizational performance will follow.
Caudron, Shari and Jennifer J. Laabs (1997, January). Its taken 75 years to say ... heres to you! (evolution of human resources management). Workforce, 76(1), p. 70.
Caudron and Laabs review the history of HRM and the development of the customer orientation. They report that HR of the past
...