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Essay / Research Paper Abstract
This 11 page paper looks at a case study supplied by the student; a bank is facing large delays in the processing of loans and needs to make some changes. The process is examined using a process flow diagram. Using the concept of a value chain the process is amended and a new flow diagram shows the improvements. The bibliography cites 8 sources.
Page Count:
11 pages (~225 words per page)
File: TS14_TEgoldbank.rtf
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Unformatted sample text from the term paper:
place does not appear to be satisfying the customers and is causing delays that are likely to have an opportunity cost, tying up labor and resources as well as potentially
loosing both current and future business as a poor experience of the current system will deter the repeat usage, even if the client does not go elsewhere in the first
instance (Kotler and Keller, 2008). With time, resources and potential; customer dissatisfaction there is a clear need to review of the process in order to assess where there is the
potential for improvements. The first stage is to look at the process in order to define what is occurring and the stages
that are seen. The bank believe that they have a process that has five stages, but looking at the process this may be broken down and there are more than
five stages, this can be looked at with the sue of a process flow diagram, this will help identify areas where there is the potential for improvement.
The process flow diagram is shown below From this it is apparent
that the system has a large number of delays, In order to assess the way that this may be improved reference to the concept of the value chain may be
considered. Porter described what he saw as a value chain (Porter, 1985). He divided this into five separate sections; inbound logistics, operations, outbound logistics, marketing and sales, and service
(Mintzberg et al, 2008l; 2003). These different activities are also linked by the same support activities, there are four of these, but they can be seen to be
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