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Essay / Research Paper Abstract
A 5 page paper that discusses issues related to the globalization of the services industry. What is meant by "services" is discussed as is the need for international diversification of service firms. Protection for services sector is also defined with a discussion of why it is needed. Finally, the writer reports opposition to such protection. Bibliography lists 7 sources.
Page Count:
5 pages (~225 words per page)
File: MM12_PGsvcgl.rtf
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Unformatted sample text from the term paper:
(Capar and Kotabe, 2003). However, many authors note the dearth of research about the globalization of service firms (Capar and Kotabe, 2003). Research studies about barriers, constraints, and performance have
been overwhelmingly about the manufacturing sector (Capar and Kotabe, 2003). In other words, there is a real gap in the literature regarding the services sector, in general. Service companies
are identified as those who provide intangible items but that still requires interaction between the provider and the customer (Capar and Kotabe, 2003). The foundation of service companies is knowledge
(Capar and Kotabe, 2003). The service sector is vast and diverse and ranges from call-center type jobs to professional jobs, such as software engineers, accountants, communication services (Santomero, 2004).
The foundation of service companies is knowledge because service providers have knowledge the customer does not have (Capar and Kotabe, 2003). Services that fall under the umbrella of intellectual property
would also be included in this large sector but it is much larger and more multifaceted than simply intellectual property. Scientific research, architectural designs, health care, insurance, personnel training, education
- these are also services that have been globalized. Still, one will find more in the literature about intellectual property than about services, in general. Interestingly, the service sector is
the fastest growing sector worldwide. It is the vast diversity of this sector that may be the reasons for so much less attention paid to it in the literature.
The service sector has become so important domestically and globally, the U.S. Census Bureau will begin releasing a new quarterly report of revenues in this sector this fall (Roman, 2004).
Initially, the report will cover only the information technology industry, including software and newspaper publishers, professionals such as ad agencies and lawyers, and different support services, such as employment and
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