Here is the synopsis of our sample research paper on Gap Analysis for Global Communications. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
A 6 page paper discussing options available to Global Communications, a company planning to offshore much of its customer service function. The paper addresses several topics, including identifying the issues and opportunities; stakeholder perspectives and ethical dilemmas; end-state vision; and gap analysis. Bibliography lists 6 sources.
Page Count:
6 pages (~225 words per page)
File: CC6_KSmgGloComGap2.rtf
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Unformatted sample text from the term paper:
has come to understand that it is no longer effective in its industry operating as it has in the past. The companys markets and customers have changed, and with
the introduction of various types of competitors, so has its industry. It has determined that it should divide its operations and move a significant portion to sites in Ireland
and India, where it can gain greater technical expertise for direct customer questions at total costs lower than what is currently required to provide less service to customers. The
problem lies in how the company should deal with its employees, which fall into two groups: those who will remain with the company and those who will be terminated. Issue
and Opportunity Identification Issue 1 Global Communications management believes the leading issue to be too much competition in that local, "long-distance and international
markets are all competing for the same business" and have been further pressured by entry of cable companies into the telecommunications industry. The leading issue is not that there
is too much competition, but that to date Global Communications has not been able to differentiate itself from its competitors. Opportunity 1 Global
Communications has opportunity to differentiate itself and its products from industry competitors. The company has the opportunity to reshape itself so as to be more competitive in its industry.
Issue 2 Global Communications management understands that current employees and their union representatives will not be receptive to the plan that the company
has determined to follow. Another key issue facing the company is preservation of morale among those employees remaining after the layoffs have been completed.
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