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Essay / Research Paper Abstract
This 6 page paper reviews an article that examines the casual factors of frustration and subsequent burnout in the workplace. The study looks at 141 social workers and finds a major cause of frustration are rules and paper work that impact on clients rather than factors that have a personal impact. The article is summarized and then critiqued. The bibliography cites 3 sources.
Page Count:
6 pages (~225 words per page)
File: TS14_TEfrustrat.rtf
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Unformatted sample text from the term paper:
employee frustration. The aim of the study was to look at factors within an organisation that contributed towards the employees levels of frustration. This is research that is aimed at
predicting factors that cause frustration with the aim of identifying these as they are seen as the precursor for burnout in employees (Lewandowski, 2003). This is research that will
be of interest to human resource departments in organisation as this is an issue that concerns employee welfare. Where factors that create frustration are able to be identified and the
frustration is reduced employees are likely to be more productive. Therefore, this can be seen as being of interest from a moral as well as an economic viewpoint. The
article starts out with a literature review. The study of frustration is explained as following on from former research where frustration was identified as the stage prior to burnout. It
is noted that most studied examine the burnout itself and the factors leading to that event. This study takes a step back and considers the factors leading to the precursor
(Lewandowski, 2003). By understanding these it is hoped this identification may help reduce or eliminate some aspects of frustration and prevent the burnout stage being reached. Burnout is defined
in this paper as " a psychological syndrome of emotional exhaustion, depersonalization and reduced personal accomplishment in response to chronic interpersonal stressors on the job" (Lewandowski, 2003; 175). This is
likely to have a high cost for employers as well as the human cost. Burnout symptoms include feeling frustrated, feelings of depersonalisation and general negative feelings as well as potential
depression and anxiety (Lewandowski, 2003). The research looked at a group of 141 employers, all social workers or mental healthcare workers who had attended a workshop on burnout. The sample
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