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Essay / Research Paper Abstract
This 10 page paper is based on a case study provided by the student. Fox Enterprises Ltd is a manufacturing firm based in Glasgow. They have a number of issues that affect them to a position making losses, and change is needed. The paper identifies many of the problems, looks at relevant theories to identify the types of change which are needed and then presents a suitable change model which could be utilized in undertaking that change. The paper ends with a conclusion and recommendations. The bibliography cites 6 sources.
Page Count:
10 pages (~225 words per page)
File: TS14_TEfoxenter.rtf
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Unformatted sample text from the term paper:
had a successful past, but it is facing a number of difficulties at the current time. These difficulties have resulted in the firm making a loss of ?2.4 million, with
no sign of improvement. It is known that there are problems in terms of the quality of the equipment that the firm is supplying, there have also been complaints regarding
a poor standard of customer services. In order for the firm to survive it is apparent that change needs to take place. In order to determine what changes are needed
it is necessary to look at the firm and the root of the problems, it is only when the causes of the difficulties are identified that it is possible to
identify potential solution and design strategies to implement the solutions. 2. Findings 2.1 The Problems There are four functional departments within Fox Enterprises Ltd; Customer Services, Finance, Marketing and
Office Services, there a number of cross functional task and the department have to work with each other in some areas, however to assess the problems of the firm each
area may be assessed individually. There appears to be a number of issues that are casing problems, these include the employment relationship between management and the employees, motivation, job
design, lack of suitable resources and a fragmented culture. The issues may be seen as individual problems, but the reality is many of these are linked together. The customer
services department appears to have some specific problems; there do not appear to be uniform practices or policies for dealing with customers and equerries. Some staff has developed their own
system in order to do the job. Instead of being appreciated for their work it appears that there is little recognition as well as little support in place. This is
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