Here is the synopsis of our sample research paper on Filling Overseas Positions in Global Hospitality Business. Have the paper e-mailed to you 24/7/365.
Essay / Research Paper Abstract
5 pages. When a company expands into international locations there is oftentimes a dilemma as to hiring employees overseas. Is it better to hire expatriates or host country nationals? This is especially important in the hospitality industry where the impression made upon the customers means everything. This paper gives a convincing look at the disadvantages and advantages of hiring expatriates over host country nationals in filling overseas positions in the hospitality industry. Bibliography lists 3 sources.
Page Count:
5 pages (~225 words per page)
File: D0_JGAexpat.rtf
Buy This Term Paper »
Unformatted sample text from the term paper:
especially important in the hospitality industry where the impression made upon the customers means everything. This paper gives a convincing look at the disadvantages and advantages of hiring expatriates
over host country nationals in filling overseas positions in the hospitality industry. THE HOSPITALITY INDUSTRY: AN OVERVIEW The five basic rules of conduct for successful customer relations in the
hospitality business are fairly well known common sense rules. Knowing your customer, treating them with respect and communicating with them effectively are all-important issues. Avoiding unresponsive behavior and
taking responsibility for your customer are two more basic rules that the good businessperson inherently understands. There is much more to ensuring successful customer relations than being courteous and maintaining
open communication. Customers need to have exemplary service and feel that they are important to you. The hospitality industry is one of the best industries to use as
an example. Just as a customer can go to any business that offers the same products as yours, a customer can choose any hotel to stay in as many
of them offer all the same amenities. So in this very difficult and competitive hospitality business, how do hotels cope with winning customer loyalty in order to make sure
the hotel down the street doesnt take their business? Because customer impression is so very important in the hospitality business, it has been found to be a tremendous advantage that
global businesses hire from within the host country. This is preferable to using expatriates to fill those positions. This is easily understood when considering the fact that because
of cultural differences employees that are nationals of the host country are the ones who will best understand the subtle yet important differences in customs. RESPECTING THE CUSTOMS OF
...