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Essay / Research Paper Abstract
This 5 page paper takes a look at Federal Express. The introduction of the digital pen is highlighted. Bibliography lists 3 sources.
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5 pages (~225 words per page)
File: RT13_SA837fex.rtf
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Unformatted sample text from the term paper:
("Fedex Timeline," 2008). Since that time, Federal Express has evolved and is considered to be an innovative corporation, relying on new technology and always growing. The impact on new technology
for its customers is significant. For example, in 1979, Federal Express launched Customers, Operations, and Services Master Online System, referred to as COSMOS ("Fedex Timeline," 2008). This is something that
would allow all information to be managed in the context of a central computer system ("Fedex Timeline," 2008). One can imagine that this system enhance customer service as people would
know where their packages were at any given moment. At least, the system provided the potential for that sort of feedback. In 1980, Federal Express introduced DADS or Digitally
Assisted Dispatch system and in 1981, the overnight letter was born ("Fedex Timeline," 2008). Federal Express is innovative, particularly for the industry. It may be considered an industry leader. In
1985, it would introduce coding for ground transportation ("Fedex Timeline," 2008). In 1989, it had vehicle tracking systems ("Fedex Timeline," 2008). One can begin to see that while the firm
had been innovative, todays world is technologically oriented. In other words, it is not unusual to rely on technology to business today. What can Fedex do to even further improve
on its already technology oriented facilities? FedEx would introduce various products to enhance its status and set itself apart from competitors. Federal Express introduced the "digital pen" in 2004
("FedEx: The write stuff! New technology takes pen and ink digital!," 2004). This is something dedicated to enhance customer service experiences ("FedEx: The write stuff! New technology takes pen and
ink digital!," 2004). This is product introduced by customers as they sign for packages. That is, the pens allow the customer to use his or her own handwriting to sign
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