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Essay / Research Paper Abstract
This 3-page paper discusses and outlines knowledge management challenges faced by Frito-Lay and Roads & Traffic Authority. Bibliography lists 4 sources.
Page Count:
3 pages (~225 words per page)
File: AS43_MTfritolay.rtf
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Unformatted sample text from the term paper:
were linked in one way. They both relied on knowledge management to come up with solutions to their challenges. In the Frito-Lay study,
a centralized system for knowledge management needed to be developed. The company was dedicated to analyzing best practices and corporate information for continuous improvement. However, getting to that point involved
analyzing the huge pool of information scattered in chunks throughout the corporation, with no easy way to access it. It was believed that if the 15-member sales team could have
the same information, ongoing issues with data sharing and communication would be solved, or at least, mitigated. As it stood, though, redundancy was the name of the game, with staff
doing the same tasks over and over, wasting time and money. The solution was to build a knowledge management portal on the companys
intranet, which would provide a single point of access to many sources of information. The company had to start from scratch, as this was the first time that information had
been captured, with the intent of putting it into one place. After dealing with issues such as security and timelines, the portal went live in January 2000. The result has
been increased sales and happy retailers. The portal also has been used to improve retention rates; salespeople arent as frustrated over finding information, nor do they feel quite as disconnected
as they might have in the past. Meanwhile, the RTA had a different set of challenges. The companys Newcastle Call Centre was the
result of a consolidation of many call centers into a larger one. With RTA receiving a high-profile project, and with more new staff being hired, information needed to be
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