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Essay / Research Paper Abstract
A 3 page paper which evaluates the customer service offered at the website http://www.gearthatgives.com/cgi-bin/WebObjects/CTDStore.woa/64/wo/uF2000cW7003T000m/0.0.2. No additional sources cited.
Page Count:
3 pages (~225 words per page)
File: JR7_RAevcat.rtf
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Unformatted sample text from the term paper:
good their customer service is. Some websites may make it hard for a customer to find information on how to contact the company, or some websites may be confusing in
relationship to the services they offer. The following paper examines the customer service at the Animal Rescue website at http://www.gearthatgives.com/cgi-bin/WebObjects/CTDStore.woa/64/wo/uF2000cW7003T000m/0.0.2. Customer Service The customer service page of this
website first provides the visitor with some information about how grateful they are for a visitors business or purchase. Some companies use this page to really make more of a
statement regarding what customer service means to the company. They may, for example, claim "We are passionate about good customer service" On this particular customer service page they state "
Gear That Gives (a GreaterGood store) will always work to satisfy our customers and make it easy to shop with us" (The Animal Rescue Site, 2005). On this page
there are also other links that involve other causes, and then outlines many of the services they provide. There is information about a current deal on shipping, a flat rate
shipping fee, and then the page outlines many different customer service conditions a visitor may wish to know. The first one discusses estimating you delivery time. It states that
the customer can expect their package in 1-2 weeks. It does not, however, indicate what kind of shipping is involved. They do not state that a customer can choose from
various forms of delivery such as express, or priority, or standard. This may be something offered when a person has is purchasing something in the checkout process, but in this
section they do not state whether the customer has any options in the speed of the delivery. The next section discusses returns and exchanges. They make it quite clear
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