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Essay / Research Paper Abstract
A 15 page paper. Employee surveys have been used for many years. They provide a company with insight and knowledge about how employees feel about the items included on the survey. This essay discusses the many factors involved in the success and effectiveness of employee surveys, including the purpose and objective of the survey and the involvement of top management; using and communicating results to employees; examples of how two companies approach the employee survey process; and the trends in employee attitude surveys. The essay concludes with a sample list of questions that could be included in such a survey. Bibliography lists 11 sources.
Page Count:
15 pages (~225 words per page)
File: MM12_PGempsrv.rtf
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Unformatted sample text from the term paper:
employees feel about their specific job as well as how they feel about the company. The first issue that must be decided is the exact objective of the survey. The
objective acts as a guide for the questions that will be included. There are numerous factors related to successful surveys. The involvement of top executives, including the CEO, is
one factor leading to greater success. Other factors include clear and simple language and design of the survey. Most companies tend to use a Likert-type rating scale for responses. This
format is easier for the respondent and is also easier to analyze and report. Surveys become worthless if the information is not used in action plans. In fact, lack of
such use will lead employees to lose trust and confidence in the company. The same premise is true for communicating the results. Summaries of major results need to be communicated
to all employees. There are two major trends in employee surveys, one of which is moving away from paper surveys to Web-based surveys conducted through a companys Intranet or Portal
system. many software applications exist to help a company make the transition. The other trend has to do with a change from attitude survey to engagement survey. Introduction
Employee opinion/climate/satisfaction surveys have been in use for many years. When designed and used correctly, they can be very beneficial to the company. It is not easy to design and
administer an effective employee survey. Speaking about benefit surveys, Carlson says: "employee attitude surveys only appear to be simple. In fact, developing and analyzing employee surveys require benefit managers to
reason like statisticians and react like sociologists, which is no small feat" (2004, p. ITEM0433600E). Carlson goes on to say that the payoffs from a well-designed, well-conducted survey are significant
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