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Essay / Research Paper Abstract
An 11 page paper that presents a hypothetical case study of a mail order catalog company that had to downsize. The format of this paper is: description of event (downsizing), key players, history of the event, epilog. The writer then provides a narrative about the situation and an analysis. The analysis takes the form of responding to three questions: how did the company prepare employees; what did the company do to help survivors of the reduction survive; and what could the company have done better. Bibliography lists 8 sources.
Page Count:
11 pages (~225 words per page)
File: MM12_PGdwnsz.rtf
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Unformatted sample text from the term paper:
You will not be charged for the extra page.] Step 1 a. Situation/Event * "When they came to get me, I was on a call with a customer. I
thought I would fall apart right there. Thank goodness I was a C. The tension was so high, I dont think I could have waited all day." That was the
comment from Daphne Clement, a 47-year-old single mother employed at Gertrude Becks baby clothes mail order company. * Everyone working in the call center had been watching co-workers stream
by all morning. * All eyes went up every time someone was called away from their desk. * Everyone watched in tense silence, wondering if they were next. * Employees
who were targeted as redundant were being called in to a supervisors office alphabetically, hence Clementss remark. * It was a dreary day, overcast with showers. * The call center
was omnivorously quiet with customer calls few and far between in a season where the phones should have been ringing off the hook. * It wasnt especially warm in
the office but everyone felt hot; beads of sweat could be observed on some individuals foreheads. * Normally, when employees phones were not ringing, they would chat about the companys
sales or a customer they had been able to help. Not today. What little conversation head was centered whats happening and why?" Mostly, the proverbial pin could have been heard
if dropped. * Five workers became physically ill, having to make quick trips to rest rooms. b. Other Key Players * President of the company, Mary Phelps, had also
been promoted from within the company. Phelps was 51, a good problem solver, creative, and loyal. * Vice-president of the company, Gail Jackson, who was the companys first employee when
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