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Essay / Research Paper Abstract
A 3 page paper using Dow Chemical as a benchmark example for InterClean, a supplier of industrial cleaning products. InterClean seeks to develop total packages based on the needs of existing customers, rather than selling them individual items on a piecemeal basis. Dow's approach to developing a workable substitute for a chlorine-based solvent banned from use resulted in Dow using customers to help it design products that work for them. By the time the total ban went into effect, all of the largest customers for the substitute were loyal Dow customers. Bibliography lists 2 sources.
Page Count:
3 pages (~225 words per page)
File: CC6_KSenvClnrsDow.rtf
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Unformatted sample text from the term paper:
InterClean needs to devise a method of developing customer-specific packages of products that will fill each customers specific needs while being environmentally responsible and avoiding problems unrelated to the original
need for the cleaning solutions. Dow Chemical faced the same type of need when a common solvent was banned by legislation. The situations are different, but Dows approach
to the solution fits InterCleans needs quite well. Company Situation After it was shown in the late 1980s that chlorofluorocarbons (CFCs) - highly
stable at the earths surface and reactive with almost nothing - as a class was a major contributor to depletion of the ozone layer, international accords in 1990 addressed 1,1,1
trichloroethane and determined "to freeze 1,1,1 production levels by 1993, to reduce it 70% by 2000, and to end production by 2005" (Svoboda, 1996; p. 12). Thus users and
producers - including Dow Chemical - effectively had 141/2 years in which they could continue production and sales of the chemical for which there was no ready substitute in the
applications in which it was used. The US shortened that timetable to end production in 2002. Dow vowed to eliminate it by 1995, realigning business processes and manufacturing
facilities in order to accomplish that goal. Best Practice or Process Dows response to the international ban on 1,1,1 trichloroethane in the future
was to create a new business unit to address the matter and to devise alternatives that did not then exist. The new business unit that Dow established is Advanced
Cleaning Systems (ACS), whose primary task was to identify alternatives to 1,1,1 and other chlorine-based cleaning solvents. To accomplish this end, Dows purpose was to create new ...business opportunities
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